Terms and Conditions & Privacy Policy
The Green Table Ltd
Our objective is to supply high quality food combined with excellent service. These terms and conditions are to assist you in understanding our policies.
The Green Table Ltd
The Green Table Ltd is a company registered in England whose registered address is at 286a High Street, Dorking, Surrey,RH4 1QT
THE WEBSITE
The Green Table website is free of charge to personal users, subject to these Terms and Conditions.
Food and Wine- Products
Wherever possible all ingredients and drinks are sourced locally in the South West of England. We use best endeavours to only source from local producers, who are ethical and environmental aware. However, we reserve the right to source within the UK to ensure we can supply the freshest, highest quality food and drink to our customers.
From time to time, we may have to supplement ingredients and products due to seasonal availability often caused by weather and associated growing conditions. Whilst we will try to keep our website and marketing material up to date, some of these changes happen on a day-to-day basis. We therefore reserve the right to make changes without informing our customers.
All our fresh food is clearly labelled and carries a use by date. The use by date is based on the food being removed from the insulated packaging within 24 hours and stored in a standard domestic fridge.
ORDER TAKING
Prices:Current prices will be shown on the catalogue part of the website. We will charge you the price listed that day which will include any VAT applicable. The Green table Ltd reserves the right to change and amend food and drink product and delivery charges, including associated prices without any prior notice to reflect such changes.
Online Orders:The online ordering system collates product selection and customer information including delivery address. It is your (the customer) responsibility to check that the details submitted to The Green Table Ltd are correct. In the event that you realize after submitting the order that you have made an error, you should e-mail orders@thegreentable.co.uk .The Green Table will try to correct the error. If the food has already been produced and or, in the process of being delivered, the order cannot be changed.
Important: an Order Transaction is only deemed to have been taken when you (the customer) have received an online order e-mail confirmation.
e-mailed Orders: You can be submit your order by e-mail. An order transaction is only deemed to have taken place when payment and an order confirmation have been received. It is your responsibility to check order details including delivery address and location.
Phone Orders: You can submit your order by phone. An order transaction is only deemed to have taken place when payment and an order confirmation have been received. It is you responsibility to check order details including delivery address and location.
Payment: You can make payment online or by phone. The online system uses the independent banking system “Protex”. Payment can be taken over the phone. All card and bank details are handled in the strictest confidence (see our privacy policy).
DELIVERY
Whilst every effort is made to deliver your food and wine on the day indicated on the order confrmation, sometimes this might not be possible due to unforeseen circumstances, such as adverse weather conditions, vehicle breakdowns etc. We will endeavour to communicate with you should we not be able to deliver as planned. We cannot accept liability for any inconvenience or loss that this delay causes.
We deliver to the address given to us online, by e-mail or over the phone (as per the instructions) . You are responsible for ensuring receipt of the food and wine is secure. Should the food and wine be stolen from your chosen location, we accept no liability, However we will refund, at our discretion, up to a maximum of £100. In the event a refund is made, no further refunds due to food and wine going missing (stolen) from you and/ or the location will be made. The Green Table Ltd reserves the right not to take further orders, if we believe the location is not suitable.
REFUNDS
We will refund an order if we fail to deliver within a reasonable period of the arranged delivery day, or fail to communicate a revised delivery date.
We will refund any food and wine that has been delivered incorrectly (However food and wine delivered which are considered a reasonable substitutes for the chosen food and drink will not be entitled for a refund).
WARRANTY
In the event the food and wine is below The Green Table Ltds high standard or has been incorrectly delivered, you should inform The Green Table Ltd immediately. As the food is made to order, any replacement will not be possible until the next scheduled delivery (normally one week later). If you do not want a replacement, then a refund for each incorrectly or below quality item supplied will be made.
We will not be liable for:
Any economic losses incurred by you (the customer) due to failure to supply, or failure in food and or wine quality. Any loss of goodwill, reputation or direct or indirect consequential losses.
Privacy Policy
The Green Table Ltd is committed to protecting your privacy, and takes its responsibilities regarding the security of client information very seriously. This privacy policy describes how we collect personal data on the www.thegreentable.co.uk web site and how we use such information and protect your privacy. We may change this statement from time to time. Updated polices will appear on the website.
Use of Client Information
We may collect personal information which you voluntarily submit to us, for example when you send us an e-mail, or complete an online order form. We will only use the information which we collect about you lawfully in accordance with the Data Protection Act 1998. We follow strict security procedures in the storage and disclosure of information which you have given us to prevent unauthorised access. We own and control all information collected on this Site, which we may use for our internal marketing and to improve this Site. We do not sell or otherwise disclose your personal information to third parties, unless required by law or court order or to enable third parties to provide certain services to us, for example web hosting. However, we will at all times control and be responsible for any such use of your personal information. We may use your personal information to provide you with newsletters / brochures and other information but only if you request it. If you want to change the kind of information you receive from us or if you decide that you no longer want to receive certain, or any, marketing information from us, please let us know. Contact us on office@thegreentable.co.uk
Site Tracking
We may use tracking software to monitor visitor traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to this Site. This software does not enable us to capture any personally identifying information about you.
Links
This Site may contain links to other sites. Please note that we are not responsible for the privacy policies or other practices of the operators of those sites.
Queries
In using this Site you consent to the collection and use of your personal information by The Green Table Ltd in the ways described above. If you have any questions, comments or suggestions about the way in which we use your personal information, please e-mail us at office@thegreentable.co.uk
The Green Table Ltd
Date: October 2008